Process Express, Inc. is committed to respecting your privacy. This privacy statement discloses the privacy practices for www.ProcessEx.com. Process Express welcomes your feedback about this privacy policy. If you have questions or complaints regarding our privacy policy or practices, please contact us at Privacy@ProcessEx.com. From time to time, Process Express may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated. Please see item number 5 for details on how we notify users of updates to our privacy policy.
Process Express products are web based. Because Process Express' products are web based they may require the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us.
PERSONAL INFORMATION: Process Express collects personal information from users including (at minimum) first and last names, an email address to be used as a login, billing contact information, credit card number and a password. When a user registers online for a free trial of the service, Process Express will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our one-time free trial offer. Your email address may be used to send you periodic product newsletters, offers and usage tips from Process Express. You can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us. We will retain your information for as long as your account is active, as needed to provide you services, to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at CustomerCare@ProcessEx.com. We do not share, sell, trade, or rent your personal information to third parties except as described in this privacy policy. Information gathered at www.ProcessEx.com is done so on a voluntary basis. You need not provide us with any personal information to use the site. Information submitted on thissite can include contact information such as email addresses, comments on blog postings and job and press inquires. To request removal of your personal information from our blog, contact us at CustomerCare@ProcessEx.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Information collected in utilizing the ProcessEx solution to run your business processes (hereinafter "business process information" is protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants. "Business process information" includes all screen sharing data, keyboard/mouse control data and text chat information. This information is never exposed in unencrypted form while resident within Process Express' infrastructure servers or during transmission across public or private networks. Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records. BUSINESS INFORMATION: Information that is collected by our products and solutions is considered confidential. We will not view Business Information except as necessary to appropriately support the service or as required by law. (Business Information includes email addresses, names, chat logs, session records, and any other business information used while in session) We will not view business information, except as necessary to appropriately support the service and for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers' service experience or as required by law. * AFFILIATES: We may sometimes share or jointly collect information with affiliated companies. Sharing this information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems. SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible when using Process Express products. SECURITY INFORMATION: Process Express also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers. SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user. WEB ANALYTICS: We continuously improve our website and utilize different web analytic tools to help us do so. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We also use web analytic tools on our mobile applications to help gather non-personally identifiable data about download and application usage. In our use of web analytics we do not collect GeoLocation data. The web beacons used in connection with our web analytics services do not share any personally identifiable information about our website and application visitors with third parties. Our tools may gather data such as what browser a person uses, what operating systems are used, what is downloaded, and what content, products and services are reviewed when visiting or registering for services. This information is used solely to assist Process Express in maintaining a more effective and useful website for our customers. We track aggregate traffic patterns throughout our site but we do not correlate this information with personally identifiable data about individual users. We track domain names, browser types and MIME type. Such information will not be passed to third parties without your prior consent unless where required by applicable law. COOKIES: A cookie is a small data file that certain websites write to your hard drive when you visit them. We use cookies to track user traffic patterns and hold certain registration information. When you register at the ProcessEx site, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the ProcessEx site without having to log on each time. We do not store passwords or any Personal Information about you in the cookies. We use local shared objects, also known as Flash cookies, for some of our product training videos. These cookies are used to store preferences for the videos such as volume control. We do not use Flash cookies to back-up, recreate or re-spawn a browser cookie that a user may delete. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management tools provided by your browser will not remove Flash cookies. * The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the website if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account and to download and install any of the software.
Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties. Process Express products and services by necessity require us to provide some of your information to third parties. We may occasionally employ other companies to perform functions on our behalf. Examples include processing credit card payments, sending postal mail and email, analyzing data and providing marketing assistance. They have access to personal information needed only to perform their functions and may not use it for any other purpose. Further, they must process the personal information in accordance with this Privacy Policy. Also, in the event that Process Express or substantially all of its assets are acquired, customer information will be one of the transferred assets. For more information on how you will be notified in this instance, see Section 5 below. Occasionally we send offers to select groups of Process Express customers on behalf of other businesses. When we do this, we do not share your personal information with the other businesses. Except in the limited instances as stated above, we will never voluntarily share personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. Process Express does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies. Links to other sites: This website may contain links to other sites that are not owned or controlled by Process Express. Please be aware that we, Process Express, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
If you wish to change or review your personal information, go to your My Account page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and our email marketing communications including promotions we send on behalf of third-parties. Please contact us at CustomerCare@ProcessEx.com if you need assistance in updating or reviewing your information. Process Express will respond to your request to review the information we have on file for you within 30 days.
To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by Process Express or to opt out of Process Express' collection, use and distribution of your information as stated above, please go to the Unsubscribe page, enter your email address and then click Submit. Users who would like to deactivate their account can contact us at CustomerCare@ProcessEx.com for assistance. This privacy policy is subject to change. If we are going to use your personally identifiable information in a manner materially different from that stated at the time of collection, we will notify you via email prior to the changes taking effect. If Process Express or any of its assets are acquired by another company we will notify you via email about this transaction and the transfer of your personal information. You will have a choice as to whether or not you consent to the usage of your information in a different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.
Process Express uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect. Process Express is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.
We do not collect or store any personal information as part of our referral program. If you would like to send a friend or colleague information about a free trial of our product, we will provide you with an email text or link that you can send to them from your email account.
For additional inquiries about the privacy of your information, you can contact Process Express via email at Privacy@ProcessEx.com.